Frequently Asked Questions

Everything you need to know about your new favorite footwear.

How do I find my correct shoe size?

Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide available on each product page, which includes foot measurements in centimeters for the perfect fit.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.

Are BallereTTe shoes made of genuine leather?

Yes, we pride ourselves on using high-quality Italian leathers and premium fabrics. Each pair is handcrafted by skilled artisans to ensure both comfort and durability.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact our customer service team within 1 hour of placement, and we will do our best to assist you.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.